Effective Date: February 21, 2025.
At, www.swamylawhouse.com, we are committed to providing you with the best online buying experience. Please read our ‘Cancellation and Refund Policy’ carefully to understand your rights and responsibilities regarding order cancellations and refunds.
– Orders can be cancelled before they are shipped without any cancellation fee.
– To cancel your order, please contact our customer support at ‘swamylawhouse@gmail.com’ or call us at 0484-2361341.
– Upon successful cancellation, a full refund will be processed within 3-5 business days to your original payment method.
1.2 Cancellation After Shipment
– Once your order has been shipped, cancellation is no longer possible. However, you may request a return as per our ‘Return Policy’ below.
2.1 Eligibility for Returns
– Returns are accepted within ‘7 days’ of delivery for the following reasons:
– Damaged or defective books.
– Incorrect items received (wrong title, author, or edition).
– The item to be returned must be:
– In its original condition (unused, with original packaging and tags).
– Accompanied by the original receipt or proof of purchase.
2.2 Return Process
– To initiate a return, contact swamylawhouse@gmail.com’ or call us at 0484-2361341 with your order details and reason for return.
– We will arrange for the return pick-up or provide you with the return shipping details.
– Return shipping charges:
– Free if the return is due to an error on our part (e.g., damaged, defective, or incorrect item).
– For other reasons, return shipping costs will be borne by the customer.
2.3 Refund Process
– Once the returned item is received and inspected, we will notify you about the status of your refund.
– Approved refunds will be processed to your original payment method within 10 business days of receiving the returned purchase.
– Non-refundable items:
– E-books or digital products (once downloaded or accessed).
– Gift cards.
– Sale items marked as non-returnable.
– If you haven’t received a refund yet:
– Check your bank account again.
– Contact your credit card company; it may take some time before your refund is officially posted.
– If the refund is still missing, please contact us at swamylawhouse@gmail.com’ or call us at 0484-2361341.
– In case of delivery rejection (if the customer refuses delivery without valid reason), the shipping charges will be non-refundable, and a restocking fee may apply.
We reserve the right to modify this ‘Cancellation and Refund Policy’ at any time. Changes will be effective immediately upon posting on our website.
For any queries related to cancellations, returns, or refunds, please contact: ‘swamylawhouse@gmail.com’ or call us at ‘0484-2361341.’
Swamy Law House, Adv. Easwara Iyer Road, Ernakulam – 682 035.
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